Astropad Workbench Privacy Policy

1. Information We Collect

a. Account Information

When you create an account, we collect:

• Name
• Email address
• Password (stored in hashed form)

b. Session & Technical Data

To operate and improve Workbench, we collect limited technical metadata:

• Session duration
• IP address
• Device type and device name
• Operating system version
• Connection performance data (e.g., latency)

c. Analytics & Diagnostics

We use third-party tools to understand product usage and improve reliability:

• Countly – for app usage analytics
• Sentry – for crash reporting and diagnostics

These services may collect device and usage data, error logs, and performance metrics.

d. Customer Support Data

If you contact support, we may collect:

• Your contact information
• Messages you send us
• Optional diagnostic logs (only if you explicitly choose to share them)

Support communications are managed through Intercom.

e. Payment Information

Payments are processed securely by Stripe. We do not store or have access to your full payment details.

2. How We Use Your Information

We use your information to:

• Provide and operate Workbench
• Authenticate users and manage accounts
• Establish and maintain remote desktop connections
• Improve performance, reliability, and features
• Provide customer support
• Communicate important updates and product information

We may also send marketing emails, which you can opt out of at any time.

3. How Workbench Connectivity Works

Workbench uses a hybrid networking approach:

• We attempt direct peer-to-peer connections whenever possible
• If a direct connection cannot be established, we route traffic through our global relay network

4. How We Share Information

We do not sell your personal data.

We only share information with trusted service providers necessary to operate Workbench:

• Countly – Analytics
• Sentry – Error monitoring
• Intercom – Customer support
• Stripe – Payment processing

These providers are contractually obligated to protect your data.

5. Data Retention

We retain data only as long as necessary to:

• Provide the service
• Maintain system performance and reliability
• Comply with legal obligations

Session metadata and account information may be retained for operational and analytical purposes. We do not retain session content.

6. Your Rights

Depending on your location (including under GDPR and CCPA), you may have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability

To exercise these rights, contact us at info@astropad.com.

7. Data Security

We implement strong security measures, including:

• End-to-end encryption of all connections
• Secure authentication systems
• Limited access to personal data
• Industry-standard safeguards to protect against unauthorized access

8. International Users

Your information may be processed in the United States and other countries where our service providers operate. We take appropriate steps to ensure your data is protected.

9. Children's Privacy

Workbench is not intended for children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or via email.

11. Contact Us

If you have questions about this Privacy Policy or your data: